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INFORMATION HUB
Commonly Asked Inquiries
How do I place an order?
First, contact us via email info@goteud.com to get a quote, we will send you an exclusive purchase link after the quote, you can click the "Buy Now" button to check out directly.
Payment transactions are secured by reputable payment gateways and we won't get paid for the goods until you receive them.
How long does it take to deliver an order?
Custom orders take 7 to 25 days to process (excluding shipping time), depending on the item purchased.
In general, your order will be shipped by a logistics team to your local port and then by a third-party provider (e.g. FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 15-35 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
How do I track my order?
After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.
You can track your order on our site here.
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
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What Our Customers Think!
Sandy Mullers
Marketing
"I got this for my daughter for Christmas and she LOVES it! It was very easy to install and she immediately set it up on her desk in her room. "
Bella Dobrev
Design Director
"This mirror is absolutely beautiful.Gives You Hollywood glamour and has nice light settings."
Caily Anderson
Financial Advisor
"This is absolutely gorgeous!了! Look just like the picture! LOVE IT!! BUY IT!! "
Anne Smith
Marketing
"he mirror is bright and the power button is turned on by touching the mirror! l love love this item!!!"
Mie Brown
Design Director
"I love this mirror. It is so beautiful. It is just the perfect size. I believe it is important to give your honest review, so here it is."
Andrew Williams
Financial Advisor
"This mirror has 3 different light setting with a brightness and dimmer at the touch of a finger I just love it. Good price for the quality excellent."
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